Fix payment issues, such as declined or incomplete transactions

If y'all have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the upshot you're experiencing beneath:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting boosted data to us, delight exercise so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such equally a credit card) matches the accost recorded in your Google payments centre settings. If they don't lucifer, update your address in your Google payments center, and endeavor the transaction again.
  • Try using a Google Play gift bill of fare to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, attempt the transaction using the Google product's website.
    • If y'all're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Attempt signing in to an existing Google account and placing the lodge again.
    • Try creating a new Google business relationship if you don't already take ane and visiting the Google Store to endeavour the transaction again.

"Unable to complete transaction: Expired carte du jour"

Bank check to see if your payment method is up to engagement. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please utilise another class of payment."

Note: These steps as well apply if you lot see the error message "Your payment didn't get through. Please try a different payment method or try again afterward."

Effort the post-obit:

  1. Check to see if your payment method is up to date. If it isn't, update information technology in the Payments center, then try your purchase once again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you're still having problems, contact your banking company to meet if there's a problem with your account.
  4. Try making the purchase once again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If you run into this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a petty more information to protect your account against fraud.
  • Nosotros need a piffling more than information to comply with Eu constabulary (European customers simply).

To fix the upshot, attempt the post-obit:

  1. Get to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. You might demand to verify your identity earlier you lot can buy anything through your Google Account.
  3. Brand sure your name, address, and payment information are up to date.

"Unable to process payment: Low carte du jour remainder"

You might non have plenty funds in your account to make the payment. Check your account balance or contact your banking concern.

Ineligible or unavailable credit or debit carte du jour

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can utilise it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you lot accept multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenAccuse card.
  4. Within ii days, you'll find a temporary charge on your card statement forth with an viii-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all attempt to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long agone you tried to verify your carte du jour.
    • If less than ii days: Await up to 2 days.
    • If more than 2 days: Check your bill of fare statement. You should find a temporary accuse from Google chosen "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You tin can't utilise this card for this purchase. Effort to make the purchase again with a dissimilar card.

If the card you want to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more about what to practise if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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